Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose
The Customer Experience Manager is responsible for driving the execution of customer experience initiatives across key customer journeys, translating CX strategy, frameworks, and priorities into practical actions and measurable improvements.
This role leads journey improvement initiatives, Voice of Customer (VoC) analysis, and cross‑functional coordination, ensuring customer pain points are addressed effectively and consistently. The role plays a critical part in embedding customer‑centric thinking into day‑to‑day operations while delivering tangible improvements in customer satisfaction and service performance
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.