Closer CMBS

JOB BRIEF (PURPOSE)

As a Closer within the Commercial Mortgage Group, you will manage the end-to-end closing process for CMBS, Investor Placement, and Debt Fund transactions. This role ensures every deal moves efficiently from assignment through funding—coordinating across internal teams, legal counsel, and external clients to resolve issues, meet deadlines, and deliver a seamless closing experience. You will serve as the primary closing contact for each assigned transaction, balancing rigorous attention to detail with the ability to drive results in a fast-paced, high-volume environment. This is more than a Closing role—it’s an opportunity to be a trusted partner in every deal and a valued member of a high-performing team.

ESSENTIAL JOB FUNCTIONS

• Review each Term Sheet and Application to confirm transaction structure and identify provisions requiring clarification prior to closing.
• Participate in weekly client calls, gathering the information needed to keep each transaction progressing toward a successful close.
• Coordinate insurance reviews with consultants and approve all required closing due diligence for accuracy and completeness.
• Ensure all assigned loans close in accordance with credit approval, established deadlines, and performance expectations.
• Complete all pre-closing regulatory and investor-related requirements, including DARQ, MCA, BS/BO, and Beneficial Ownership processes.
• Identify legal and closing concerns early, develop practical solutions, and collaborate with mortgage bankers, underwriters, and legal counsel to resolve issues efficiently.
• Exercise sound judgment in escalating matters to the Closing Manager, underwriter, or mortgage banker when appropriate.
• Maintain accurate and current loan information in the Loan Origination system, including counsel assignments and transaction updates.
• Create, update, and distribute the Closing Workbook and external checklist for weekly deal calls, tracking each transaction from assignment through completion.
• Deliver due diligence documents to Loan Servicing following funding and complete all post-closing responsibilities.

ADDITIONAL RESPONSIBILITIES

• Provide excellent service to external clients and collaborate effectively with internal partners across the platform.
• Serve as a dependable backup for fellow team members, maintaining full ownership and the same standard of quality applied to your own transactions.
• Identify risks relevant to the role, follow established procedures to mitigate those risks, and escalate issues promptly.
• Complete all corrective action plans on time and adhere to internal policies, laws, and regulations.
• Travel as required, including overnight stays, to fulfill job-related duties.

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent commercial real estate experience.
• Demonstrated ability to manage complex transactions in a high-volume, deadline-driven environment.
• Solution-oriented mindset with strong analytical, problem-solving, and critical thinking skills.
• Exceptional attention to detail across all closing documentation and processes.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong aptitude for systems, processes, and mathematical analysis.

PREFERRED QUALIFICATIONS

• Prior experience closing CMBS, Investor Placement, or Debt Fund transactions.
• Familiarity with commercial real estate loan documentation and closing processes.
• Experience working with loan origination systems and document repositories.
• Knowledge of post-closing and loan servicing handoff procedures.
• Genuine curiosity about emerging technology and a comfort level with leveraging AI tools to enhance personal and team productivity.

COMPETENCIES / SKILLS

• Demonstrate strong organizational and time management skills, ensuring tasks are completed efficiently under tight deadlines.
• Exhibit initiative, sound judgment, and the ability to work independently with minimal supervision.
• Manage multiple complex transactions simultaneously while maintaining high standards of quality and accuracy.
• Thrive in collaborative, team-oriented environments, fostering cooperation and shared success.
• Resolve conflicts constructively and professionally, maintaining a calm and solution-focused approach.
• Demonstrate strong attention to detail and commitment to accuracy in all closing work product.
• Demonstrate a genuine desire to be part of a team—contributing to a positive, collaborative culture where trust, communication, and mutual respect drive results.

EQUIPMENT USED / PHYSICAL REQUIREMENTS

• Proficient in PC-based productivity tools including Microsoft Word, Excel, Outlook, and Adobe Acrobat, with the ability to leverage these platforms for efficient documentation, analysis, and communication.
• Skilled in utilizing loan origination systems, document repositories, and closing-related tools to support transaction management and data-driven decision-making.
• Experience with or willingness to learn AI-powered productivity tools such as Microsoft Copilot, using them as part of your daily workflow to streamline processes, improve accuracy, and work more efficiently.

TRAINING REQUIRED

• Complete all required KeyBank compliance and risk training within designated timelines to ensure adherence to regulatory and organizational standards.
• Develop a thorough understanding of KeyBank’s closing procedures, systems, and processes to ensure consistency, accuracy, and alignment with internal protocols.

EQUAL EMPLOYMENT OPPORTUNITY

KeyBank is an Equal Opportunity Employer committed to sustaining an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 06/19/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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