Manager, 3PL Partner Standards

The role works closely with regional teams, Procurement, Legal, and 3PL partners to ensure warehouse and outbound freight operations are executed in line with agreed standards and contracts, while enabling continuous improvement and scalability of the asset-light operating model.

RESPONSIBILITIES / PRINCIPAL DUTIES (Essential Functions)

• Define and maintain global warehouse and transport process standards for 3PL-operated sites, including inbound, storage, inventory management, picking, packing, and outbound processes
• Translate contractual requirements into clear operational standards, ensuring alignment between contracts, service expectations, and day-to-day warehouse execution
• Establish governance frameworks to monitor adherence to warehouse and transport standards and contractual commitments, including definition of KPIs, reporting cadence, and escalation protocols
• Develop and maintain standardized operating procedures (SOPs), playbooks, and process documentation to support consistent execution across regions
• Partner with Procurement and Legal teams to ensure operational requirements and standards are appropriately reflected in 3PL contracts and statements of work
• Monitor adherence to contractual service levels and operational requirements, identifying gaps and supporting actions to drive compliance and performance improvement
• Support regional teams in implementing and adopting warehouse standards, providing guidance, training, and issue resolution where required
• Collaborate with 3PL Performance Management teams to ensure alignment between operational standards, performance tracking, and contractual compliance frameworks
• Identify opportunities to simplify, standardize, and improve warehouse processes across the network, incorporating best practices and lessons learned from deployments
• Support audit and compliance activities related to warehouse operations and contract adherence, ensuring documentation and processes are in place to meet internal and external requirements
• Provide visibility and reporting on adherence to standards and contracts, highlighting risks, deviations, and improvement opportunities to Transformation leadership

EDUCATION/EXPERIENCE

List minimum type and amount of relevant education, training, and experience necessary to perform the position proficiently. Be specific, especially with experience.

Education and/or additional training:

• A minimum of a Bachelor’s degree is required
• A Master's degree or MBA in Supply Chain, Operations, or a related field is preferred

Experience and functional competencies:

• Minimum 5-8 years of relevant experience in warehouse operations, logistics, or 3PL partner management
• Strong understanding of warehouse processes and operations within outsourced or 3PL-managed environments
• Experience defining and implementing operational standards, SOPs, or process frameworks across multiple sites or regions
• Experience working with 3PL contracts, service level agreements (SLAs), and performance expectations, with ability to translate contractual terms into operational execution
• Experience supporting contract compliance, audit processes, or governance frameworks within logistics or supply chain environments
• Ability to work in a global, matrix organization: strong stakeholder management, communication, and influencing skills
• Experience collaborating with Procurement, Legal, and Operations teams to align operational requirements with contractual frameworks
• Strong analytical and problem-solving skills, with ability to identify gaps between defined standards, contractual commitments, and operational performance

LEADERSHIP COMPETENCIES

· Live Our Credo – Demonstrates and inspires the behaviors that reinforce Our Credo.

· Connect – Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; leverages insights to proactively uncover critical unmet needs and turn them into new opportunities.

· Shape – Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation.

· Lead - Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds, and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organization.

· Deliver - Empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job; it is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. This document is not a contract for employment.

DECISION-MAKING AND PROBLEM-SOLVING: Describe the types of decisions which are made, reviewed, or referred. Describe the types of problems solved or referred. Indicate the degree to which decisions made and problems solved are circumscribed by procedure, policies, standards, or regulations.

Responsibility for supporting the definition and governance of warehouse operating standards and ensuring alignment with contractual commitments across 3PL-operated sites.

Decision-making and problem solving related to identification of gaps between defined standards, contractual requirements, and operational execution; evaluation of trade-offs between standardization and local operational constraints; and development of actions to improve compliance, performance, and consistency across the network.

DEGREE OF INDEPENDENT JUDGMENT:

High degree of independent judgment required

Completed by:

Name: Jerome Chalvignac

May 2026

Required Skills:

Preferred Skills:

Agile Decision Making, Agility Jumps, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility