Chalet Duty Manager

Job Title: Chalet Duty Manager

JOB DESCRIPTION

We are looking for a Chalet Duty Manager to oversee daily chalet operations and ensure an exceptional guest experience in a resort environment.

This is a hands-on management role responsible for team leadership, guest services, reservations, and facility standards, with a strong focus on service quality and operational excellence.

JOB OVERVIEW/RESPONSIBILITIES

Operations & Team Leadership

• Lead, train, and manage chalet hosts and operational staff
• Create and manage staff schedules to ensure smooth daily operations
• Take a hands-on approach to leading day-to-day chalet activities

Guest Experience & Service Management

• Handle guest inquiries, requests, and issue resolution professionally
• Ensure high service standards and personalized guest experiences
• Coordinate special arrangements to enhance guest satisfaction

Reservations & Stay Coordination

• Oversee bookings, check-ins, check-outs, and guest logistics
• Manage daily schedules and operational coordination

Quality Control & Facilities

• Conduct regular inspections of rooms, common areas, and dining spaces
• Maintain and improve service and facility standards
• Coordinate routine maintenance and repairs

Safety & Local Knowledge

• Ensure guest safety and a secure, comfortable environment
• Stay informed on ski conditions and local attractions to support guests

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Previous experience in a team leader or supervisory role
  • Previous work experience in hospitality, tourism, or customer service (e.g. hotel, resort, chalet, or front office roles)
  • Experience handling guest inquiries and customer support
• Education and Qualification
  • Valid working visa in Japan
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
  • Strong communication skills