Gate Security Officer

Requirements:

1. High school diploma required. Related training or certifications helpful. Must have or be able to obtain AED, CPR and First Aid, Crowd Management certifications.
2. At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. Prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service is preferred.
3. Commitment to delivering world class internal/external guest service.
4. The ability to demonstrate a professional and polished appearance as well as successfully maintain professional communication skills (written and verbal). Knowledge of second language helpful.
5. Demonstrated ability to write and complete reports in Microsoft Word, Excel and Outlook.
6. Ability to properly evaluate situations and exercise good judgment is essential.
7. Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistently.
8. Works effectively both independently and as part of a dynamic guest service team.
9. Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.
10. Ability to prioritize work, multi-task, and adapt to change accordingly.
11. Keen attention to detail; ability to retain large amounts of information.
12. Must be a self starter and have strong problem solving skills.

Physical Requirements:

This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.

1. The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.
2. The incumbent will be required to stand/walk for extended periods of time.
3. The incumbent will be required to physically assist guests and employees as needed.
4. The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.
5. The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.
6. Must be at least 18 years of age and have a valid driver’s license.
7. Must be able to look at computer screens for an extended period of time.