Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.
Job Description:
Key Responsibilities and Accountabilities
Resolve basic types of customer inquiries
Provide excellent customer service to customers by:
Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
Solve problems systematically, using sound business judgment and following through on commitments
Responding to customers in a polite and courteous manner
Projecting patience, empathy, caring and sincerity in voice tone and words
Establishing rapport over the phone quickly and remaining positive and upbeat
Express thoughts and information clearly and succinctly
Inspiring confidence and positively influence the behavior, actions, and thoughts of others
Communicating unpleasant or negative information in a tactful manner
Ensure the average call monitoring score meets or exceeds quality standards
Ensure proficiency in all product lines instructed in classroom training
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Establish and maintain control of inbound calls using a well-organized call structure
Special projects as required
Perform special assignments and other duties as required.
Decision Making Authority
Resolutions to consumer inquiries and issues following client guidelines and all rules and regulations.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
