Customer Experience Representative

Qualifications:

• High school diploma or equivalent required; associate degree preferred.
• 2 years of experience in customer service, sales, or a related field is required.
• Strong attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Ability to empathize with customers and remain calm and composed under pressure.
• Proficiency with Microsoft Office.
• Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
• Flexibility to adapt to changing priorities.
• Ability to work independently or collaboratively in a fast-paced environment.
• A positive attitude, enthusiasm for helping others, and a commitment to delivering outstanding customer experiences.

Physical Requirements:

• Ability to lift and carry items up to 25 pounds.
• Ability to sit up to 8 hours per day.

Working Conditions:

Standard office environment with occasional exposure to the warehouse.

Here’s a Few Things We Offer You

• Competitive base salary plus performance-based incentives.

• Comprehensive benefits package, including health, dental, vision, and 401(k).

• Opportunities for career growth in a global organization.

• A collaborative culture committed to innovation, partnership, and continuous improvement.

• Top quality medical, dental, vision, and life insurance plans Waldom pays the majority of the medical plan cost

• Fourteen (14) days of paid time off (PTO) annually (accrued at 2.15 hours per week for the first four (4) years of employment)

• 8 Paid holidays plus 1 floating holiday

• 8 hours of paid volunteer time off annually

• Corporate Discount Program

• Employee Assistance Program 100% Waldom Paid!

• Generous Paid Maternity & Paternity Leaves

• Tuition Assistance Program

• Scholarship Program: for your eligible children, grandchildren & legal dependents, up to $8k a year

Affirmative Action/EEO Statement:

Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.