Manager, Retail Operations

Marketing & E-Commerce 15%

• Develop marketing strategies to increase customer engagement and sales
• Manage online sales platforms and e-commerce operations
• Coordinate digital marketing campaigns and product launches
• Monitor online sales metrics and identify growth opportunities
• Support branding initiatives that promote Sipekne’katik businesses and products

Leadership & Team Development 15%

• Hire, onboard, train, and supervise staff
• Set performance expectations and provide coaching
• Conduct regular check-ins and performance evaluations
• Address employee concerns and workplace conflicts
• Foster a positive, professional, and team-oriented workplace culture

Financial & Administrative Management 5%

• Develop and manage departmental budgets
• Monitor expenses, cash handling, and cost controls
• Review financial reports and identify operational variances
• Support funding agreements and reporting requirements
• Ensure department meets financial targets

Other Duties 5%

• Perform additional duties as assigned by the Executive Director of Operations

Qualifications and Experience/Skills:

Education

• Diploma or degree in Business Administration, Retail Management, Marketing, or a related field
• Equivalent education and experience may be considered

Experience

• Minimum 3–5 years of experience in retail management, business operations, or a related field

Knowledge, Skills & Abilities

• Strong leadership and team management skills
• Knowledge of retail operations, merchandising, and inventory management
• Ability to analyze sales and operational data to support decision-making
• Knowledge of financial reporting and budget management
• Strong customer service and communication skills
• Experience with e-commerce platforms and digital marketing tools
• Conflict resolution and problem-solving skills
• Strong organizational skills and ability to manage multiple priorities

Other Requirements

• Successful completion of a Criminal Records Check
• Valid driver’s license and reliable transportation are required due to the nature of this position
• Experience working in a First Nations Community is preferred.

Working Conditions

• Primarily on-site position
• Work will be split between Indian Brook and Hammonds Plains locations
• Regular hours are Monday to Friday, 8:00 AM – 4:00 PM
• Some evening, weekend, and overtime work may be required
• Ability to lift up to 20–25 kg may be required
• Must be comfortable working in fast-paced retail environments

Benefits:

This position comes with a variety of benefits including Sick, Personal and Vacation Leave, Health, Dental, Disability and Life Insurance, an Employee & Family Assistance Program and employer matched Pension Plan.

Please apply with a resume, cover letter and criminal records check to:

The link provided or

Human Resources Department

Email employmentapplication@sipeknekatik.ca

Mail/drop off: 522 Church Street, Indian Brook, NS B0N 2H0

We are an equal opportunity employer; however, qualified Aboriginal applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Band will not assume any expenses related to any job application process, included but not limited to travel, relocation, and application development. Please note certain positions come with mandatory employee benefits.

Only those applicants who qualify for an interview will be contacted.