With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.
About the Role
At RAC, our members are at the heart of everything we do. As a Member Resolutions Officer, you’ll play a critical role in ensuring complaints and remediation matters are managed with fairness, care and integrity. Working across a broad range of complex member matters, you’ll investigate complaints, identify potential business errors, assess impacts and deliver quality outcomes aligned to regulatory requirements and RAC’s commitment to exceptional member experience. If you thrive in problem solving environments, enjoy balancing empathy with sound judgement and want to contribute to meaningful service improvements, this could be the role for you.
What you’ll be doing
What you’ll bring
You’ll be someone who combines analytical thinking with empathy, resilience and strong communication skills.
You’ll ideally bring:
Why join RAC?
You’ll play a key role in ensuring we’re not just collecting data but learning from it, acting on it, and improving because of it. Join RAC and help us lift performance, strengthen capability and deliver better experiences for our members. A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll also enjoy:
Click APPLY NOW and submit your CV outlining what you can bring to the team.
Applications close: COB Friday 26th June 2026
RAC reserves the right to close this vacancy early.
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