We are seeking a Bilingual Client Service Specialist to join our team in Winnipeg, MB, Toronto, ON or Laval, QC.
We are in search of a dynamic individual to actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. The Bilingual Client Service Specialist is responsible for managing a portfolio of clients, investigating complex issues, and handling client escalations. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem solving skills, consistently pay attention to detail, and display sound work ethics.
This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.
Develop and maintain relationships with clients and multiple insurance companies
Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
Provide support to Account Managers, including the set-up of new groups, client service, and administration
Maintain security and confidentiality of client information
Provide benefit plan administration training for new and existing clients
Assist clients with claims and online processing
Coordinate timely preparation and delivery of necessary client materials
2+ years of professional experience in the group benefits industry
2+ years of professional experience working in a client focused environment with a commitment to service excellence
Fluency in both French & English (written & verbal) is required
Completion of post-secondary education in a relevant field
To bring a positive and professional attitude that encourages collaboration and relationship building
To demonstrate strong conflict resolution skills, driving timely and effective outcomes
Excellent problem solving and troubleshooting skills
Excellent communication skills, both written and verbal
The ability to multi-task and prioritize to meet client and internal needs
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.
We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
The base salary for this position is between $55,000 - $60,000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.