About Mobiz
Mobiz is a global technology services leader, Microsoft-aligned managed services and cloud solutions provider, empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation services—driving resilience, innovation, and measurable business impact at scale.
With a Solutions Partner designation and active pursuit of Azure Expert MSP status, Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 integrator. Our NOC and SOC teams operate as the always-on backbone of client environments, monitoring thousands of endpoints, network nodes, and cloud workloads around the clock.
What Can You Expect?
Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You’ll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.
Who Are We Looking For?
The Service Desk Manager leads Mobiz's front-line IT support function, ensuring consistent, high-quality service delivery across all client accounts. Reporting to the Director of Engineering, this role owns the end-to-end service desk operation from ticket lifecycle governance and SLA performance to team coaching, escalation management, and continual service improvement. The ideal candidate combines strong ITIL-based process knowledge with hands-on leadership experience in a managed services or enterprise IT environment.
Key Responsibilities
Candidate Profile: Requirements & Preferred Qualifications
Required Qualifications
Preferred Qualifications
Core Technical Skill Set
The following technologies and platforms are central to success in this role:
Core Competencies (Power Skills)
What We Offer
Other
This is a full-time, on-site position based in Karachi, Pakistan.
Equal Opportunity & Diversity Commitment
At Mobiz, we believe that diverse perspectives, experiences, and backgrounds strengthen our organization and drive innovation. We are committed to fostering an inclusive workplace where all employees are valued, respected, and empowered to succeed. As an equal opportunity employer, we make employment decisions based on qualifications, merit, and business needs, without regard to race, gender, age, religion, disability, national origin, or any other protected characteristic.
What Happens Next?
Thank you for your interest in becoming part of Mobiz. We are committed to attracting exceptional talent and building a team that drives innovation, excellence, and meaningful impact. Every application is reviewed with care and consideration. If your experience and qualifications are a match for the role, a member of our team will connect with you regarding the next stage of the hiring process.
We appreciate your interest in joining Mobiz and wish you success in your career endeavors.