Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
You are organized, detail-oriented, and passionate about delivering elevated guest experiences. You thrive in live event environments and enjoy being hands-on in the venue. You have a natural ability to lead and support front-line teams, value thoughtful training and service standards, and look for ways to improve how premium spaces operate. You enjoy collaborating with venue partners, bringing fresh ideas to the table, and using feedback and performance insights to continuously enhance the lounge experience. If you love live music, hospitality, and being at the heart of the action, this Live Nation role is for you.
THE JOB:
The Premium Lounge Host Supervisor in conjunction with the Ancillary Manager, oversees the guest experience within the lounge, ensuring every visitor receives attentive, elevated, and seamless service. This role acts as the central point of coordination along with the Ancillary Manager, between guests, staff, and venue partners throughout the event occasionally serving as the primary on-site leader.
In tandem with the Ancillary Manager, the Premium Lounge Host Supervisor is responsible for supervising and directing lounge staff, ensuring service standards, presentation, and guest engagement consistently meets elevated expectations. This includes managing staff assignments, monitoring performance, and providing real-time guidance to maintain a polished, welcoming, and efficient lounge environment. The supervisor also liaises closely with the Ticket Office to coordinate guest access, resolve ticketing or credential issues, and ensure smooth entry for VIPs and donors.
In addition to overseeing the day-of event experience, the Premium Lounge Host Supervisor is responsible for completing post-event reporting for management, including staffing notes, guest feedback, operational challenges, and opportunities for improvement. Through thoughtful leadership, proactive communication, and elevated hospitality, this role plays a key part in strengthening guest loyalty, enhancing the premium experience, and supporting the overall success of each event.
WHAT THIS ROLE WILL DO:
Lounge Operations & Event Coordination
Guest Interaction and Service:
Safety & Security:
WHAT THIS PERSON WILL BRING:
At least 1+ years’ experience working in customer service, hospitality, or a related field. VIP client and high-profile experience is preferred.
Excellent guest service skills
Excellent team building skills
Ability to communicate with all levels of leadership
Ability to build relationships with diverse groups of people
On site knowledge of venue products and revenue opportunities
Innovative and creative
Assist Ancillary Team with upselling of events, merchandise and services
In conjunction with Ancillary Manager, maintain inventory of ancillary products throughout the season Must have daytime and evening availability on weekdays and weekends
Love of being in our venues, with our Crew Members.
Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
Must be able to lift up to 25 pounds
Other duties as assigned
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.