Supervise the team responsible for ensuring products arrive to the correct locations timely as well as the accurate filing of Customer Profile entries.

KEY DUTIES AND RESPONSIBILITIES

• Supervise, train, provide performance feedback, and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Work with customers directly to manage escalations
• Manage, monitor, and maintain records on required documents; and resolve all issues to obtain customs clearance
• Understand customer’s business, requirements, and rate structure; issue invoices for services rendered and accrue costs in system
• Support internal/customer metrics

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Make recommendations to continuously improve processes and team efficiency

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• 5 years’ import/export or logistics management environment experience
• Demonstrated supervisory skills with emphasis on guiding and developing a team, communications, and planning
• Proficient computer skills including Microsoft Office Suite
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Ability to think strategically with supporting analytical and problem-solving skills, including the ability to deal with ambiguity
• Excellent organizational skills and ability to function in a fast-paces, highly visible, and changing environment
• Ability to function at a high level of effectiveness, flexibility, autonomy, and initiative without daily interaction with management

Why Lineage?