Concierge Team Leader

REQUIREMENTS

【Must】

• Experience
  • Experience in luxury hospitality, guest services, or concierge-related roles
  • Supervisory or team-lead experience in hospitality or service environments
• Education and Qualification
  • Valid working visa in Japan
• Skills
  • Strong communication and interpersonal skills
  • Ability to work flexible hours, including weekends and holidays, according to shift schedules.
  • Strong problem-solving skills and ability to handle guest issues calmly
• Language Skills
  • Business level or above in English
• Competencies
  • Strong leadership and team management capability
  • Ability to perform under pressure in a fast-paced environment
  • High level of guest-centric mindset and service orientation
  • Excellent collaboration skills across departments
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Experience working in resort or winter tourism destinations
• Education and Qualification
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
  • Hospitality, tourism, or service-related education or certifications
• Skills
  • Advanced knowledge of local attractions, dining, and activities
  • Strong interest in winter tourism and resort operations
  • Familiarity with hotel reservation systems and concierge service platforms
• Language Skills
  • Conversational level or above in Japanese
• Competencies
  • Ability to anticipate guest needs and deliver personalized experiences
  • Natural mentoring ability to develop team members

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/3/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal:
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,550 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events