Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Department: Professional Services
**Reports To:**Senior Professional Services Director
Location: Germany
The Senior Services Engagement Director is responsible for leading the end-to-end Professional Services commercial lifecycle across assigned accounts and strategic pursuits. This role owns the positioning, scoping, negotiation, and closure of complex services opportunities while driving long-term customer value, profitability, and services growth.
As a quota-carrying commercial leader, you will partner closely with Sales, Customer Success, Professional Services Delivery, and Product teams to develop and execute services strategies that support customer transformation initiatives and measurable business outcomes.
You will act as a trusted advisor to executive stakeholders, guiding customers through adoption, expansion, renewals, and commercial governance activities, including Statements of Work (SOWs), change requests, and services expansion initiatives.
This role requires strong enterprise services sales experience, commercial acumen, executive presence, and the ability to influence stakeholders across complex customer environments. Experience with Genesys is strongly preferred, or equivalent enterprise SaaS and services experience within contact centre, customer experience (CX), or adjacent enterprise technology platforms.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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