Sr Customer Success Manager

Ecolab is seeking an experienced Senior Field Success Manager to join the Digital Connected Devices – Field Success team in Europe. This role focuses on enabling field teams (District Managers & Sales Reps) to drive adoption, value realization, and revenue growth from Ecolab’s digital connected device portfolio.

This position operates in a multi‑country, cross‑cultural environment and partners closely with regional Sales leadership, Product, Training, and Communications teams to ensure digital connected device adoption and readiness across Europe.

What’s in it For You:

• Lead digital connected device adoption across a diverse European region
• Partner with cross‑functional teams to improve field enablement and execution
• Influence how digital tools and connected devices are adopted at scale
• Work in a supportive environment focused on continuous improvement and growth

What You Will Do:

• Ensure consistent execution of field enablement programs and digital adoption strategies across countries
• Adapt global enablement approaches to regional needs while maintaining standardization and scalability
• Manages and develops Field Success Managers while remaining directly involved in day‑to‑day field success execution.
• Execute rollout strategies for digital tools and connected devices including (but not limited to): 3DTRASAR®, DISH IQ™, AQUA IQ™, and Pest Intelligence
• Serve as a liaison between EUROPE FSMs and Ecolab Digital leadership
• Align with regional Sales and leadership teams on priorities and adoption goals
• Support change management across countries through clear expectations and follow‑up
• Consolidate field feedback from across Europe and collaborate with Product Owners to prioritize improvements
• Partner with Training and Communications teams to ensure consistent, clear, and region‑appropriate messaging
• Monitor adoption, engagement, and satisfaction metrics across FSM‑led initiatives
• Identify and implement strategies to improve field productivity and digital connected device utilization
• Deliver virtual and in‑person training sessions, workshops, and enablement activities
• Reinforce best practices and success stories to accelerate adoption and build confidence in the field
• Equip field teams with training, documentation, and support resources.

Minimum Qualifications:

• Bachelor’s degree in engineering, Business, Communications, or related field.
• 10 years of experience in field enablement, digital transformation, or customer success.
• 3 years of experience leading teams or managing people.
• Strong understanding of field operations and digital platforms.
• Up to 30% overnight travel required
• Fluent in English language