Director, Operations Administration

EDUCATION:

• Bachelor’s degree in business administration, healthcare administration, public administration, operations, or a related field required. Master’s degree preferred.
• Project management coursework or certification preferred.

EXPERIENCE:

• Minimum of seven (7) years of progressive experience in administrative, operational, or service line support roles within healthcare, behavioral health, human services, or a similarly complex, regulated environment.
• Minimum of three (3) years' experience leading and supporting operational or administrative teams, including direct supervision of individual contributors and/or managers.
• Proven experience managing day to day administrative execution, resolving operational issues, and supporting service delivery in multi-site or distributed service models.
• Experience coordinating operational initiatives, rollouts, or change efforts, including development of operational documentation, communication planning, and follow through to support adoption.
• Experience preparing and using operational data, reports, and performance metrics to inform leadership decision making and monitor departmental or service line performance.
• Experience working closely with senior leaders to support execution, alignment, and operational follow through, serving as a trusted operational and administrative partner

EXEPECTED NUMBER OF DIRECT REPORTS: Up to 8; expected to manage leadership associates

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrated ability to lead administrative and operational functions that support service delivery in complex, multi-site healthcare or human services environments.
• Strong operational judgment and problem-solving skills, with the ability to analyze issues, identify root causes, and implement practical, timely solutions
• Proven ability to supervise, support, and develop staff, including individual contributors and managers, by setting clear priorities, expectations, and accountability.
• Ability to translate leadership direction into clear operational plans, guidance, and communications, ensuring initiatives are understood, adopted, and executed effectively.
• Experience preparing and interpreting operational data, reports, and performance metrics, with the ability to synthesize information and communicate insights to support leadership decision making.
• Ability to build effective working relationships across functions and levels, serving as a connector who reduces friction and supports alignment across teams.
• High level of organization, discretion, and professionalism, with the ability to manage competing priorities, protect sensitive information, and support senior leaders effectively.
• Strong interest and commitment to working in multi-cultural settings
• Able to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
• Ability to travel throughout Southern California with reliable transportation, maintain driving record in compliance with Transportation Safety Standards; must have and maintain proper auto insurance and vehicle registration.
• Ability to pass post-offer medical examination.
• Must pass all drug testing required by ESSC.

PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA:      

• Carrying/Lifting:

Occasional / 0-10 lbs.

• Standing:

Occasional / Up to 3 hours per day.

• Sitting:

Constant / Up to 8 hours per day.

• Walking:

Occasional / Up to 3 hours per day.

• Travel:

Up to 50 % of time.

• Repetitive Motion/Activity:

Keyboard activity, telephone use, writing.

• Visual Acuity:

Ability to view computer monitor and read newsprint.

• Environmental Exposure:

Regularly duties do or do not involve exposure to blood, body fluids, or tissues; but employment may require performing unplanned tasks that do involve such exposure.