Field Service Technician

Your Role at Deville

Reporting to the Field Service Manager, you are responsible for installing, commissioning, maintaining, and troubleshooting equipment directly at customer sites.

You act as the company's technical representative in the field, ensuring equipment reliability, minimizing downtime, and delivering a professional customer experience.

Your Key Responsibilities

Installation & Commissioning

• Install and commission equipment at customer sites
• Perform adjustments and functional validation
• Confirm full operational readiness before handover

Troubleshooting & Repairs

• Diagnose mechanical, electrical, pneumatic issues
• Perform on-site repairs and adjustments
• Identify root causes and ensure durable solutions

Maintenance

• Perform preventive maintenance activities
• Identify risk of failures and recommend actions
• Ensure strict compliance with health and safety standards

Customer & Training

• Explain interventions and provide recommendations
• Train operators on equipment usage and maintenance
• Maintain professional and structured communication

Documentation & Improvement

• Complete service reports accurately and on time
• Document recurring issues and escalate as required
• Contribute to continuous equipment improvement

Your DNA for the Role

Experience

• Experience in field service, maintenance, or installation of industrial equipment
• Experience in a manufacturing or food processing environment is an asset
• Comfortable with physical work and compliance with workplace health and safety requirements

Education & Training

• Technical diploma in Mechanical Engineering Technology, Electromechanics, or equivalent
• Technical training in industrial maintenance is an asset

Technical skills

• Strong industrial mechanical/electromechanical knowledge
• Ability to read and interpret drawings, schematics, and technical documents
• Structured troubleshooting and problem-solving approach

Operational skills

• Ability to manage multiple priorities and field urgencies
• Strong focus on safety and execution rigor
• Results-oriented with fast problem resolution

Key attributes

• Autonomous and accountable on site
• Strong customer interaction skills
• Adaptable to changing environments and frequent travel

Mobility

• Frequent travel required, including weekends as needed
• Valid driver's license required
• Valid passport required

Your impact at Deville

At 6 Months

• You will have completed your technical onboarding and be autonomous on standard installations and service calls.
• You will have built solid working relationships with customers and internal teams.
• You will be familiar with DTI equipment, procedures, and services standards.

At 12 Months

• You will be a trusted field reference for installations, troubleshooting, and customer support.
• You will actively contribute to improving service methods and equipment reliability through structured field feedback.
• You will be recognized for your autonomy, technical rigor, and professional customer approach.

Ready to Make a Difference?

Join Deville Technologies Inc. and play a key role in delivering performance where it matters most: in the field!