The Customer Service Associate is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues.
SHIFT DETAILS
5 Days per week (1 weekend day is included)
8:00 AM - 5:00 PM
10:00 AM - 7:00 PM
12:00 PM - 9:00 PM
START DATE
22nd June, 2026
DESCRIPTION OF DUTIES
Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.
Properly document all internal and external systems and maintain a record of all events about each request.
Act as a liaison between customers, clients, and service providers.
Timely communication is provided to each internal department to address issues and/or complaints.
Escalate issues per established procedures.
Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
Required to complete a customer service training course, which includes paid training for your first two weeks.
MINIMUM QUALIFICATION REQUIREMENTS:
5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.
1-2 years of experience in a similar role.
Successful completion of a customer service qualification and training course.
CUSTOMER SERVICE ASSOCIATE SKILLS:
Initiative
Flexibility
Reliability
Teamwork
Computer Skills
Attention to Detail
Time Management
Customer/Client Focus
Problem Solving/Analysis
Communication Proficiency
Ability to multitask and be flexible in a fast-paced environment.
