Quality Supervisor

Team Leadership & Development

• Directly supervise Quality Leads and Quality Technicians across both facilities.
• Establish performance expectations and provide coaching, development, and accountability for the quality team.
• Conduct regular audits of technician and lead performance, inspection consistency, and documentation accuracy.
• Develop training programs and certification processes for quality personnel and production teams.
• Partner with Operations leadership to reinforce ownership and accountability for product quality at all levels.
• Lead regular quality meetings and communicate trends, priorities, and corrective actions to leadership teams.

Manufacturing Quality Oversight

• Oversee incoming, in-process, and final inspection activities for curtain wall systems and components.
• Ensure compliance with engineering drawings, specifications, tolerances, glazing requirements, and customer standards.
• Monitor production processes to identify quality risks, recurring defects, and process variation.
• Partner with Production and Engineering teams to implement corrective and preventive actions.
• Drive root cause analysis investigations using structured problem-solving methodologies.
• Ensure non-conforming materials and products are properly identified, segregated, documented, and dispositioned.
• Support implementation and maintenance of quality control plans, inspection checkpoints, and testing requirements.

Continuous Improvement

• Analyze quality data and performance metrics to identify trends and improvement opportunities.
• Lead initiatives focused on reducing scrap, rework, warranty issues, and customer complaints.
• Implement Lean Manufacturing and continuous improvement practices related to quality systems and processes.
• Develop and track KPIs including:
  • First-pass yield
  • Defect rates
  • Rework and scrap costs
  • Customer complaints
  • Audit findings
  • Corrective action closure rates
• Partner cross-functionally to improve workflow efficiency and manufacturing consistency.

Audits, Compliance & Documentation

• Ensure compliance with internal quality standards, customer requirements, and applicable industry regulations.
• Lead internal audits and support customer, third-party, and regulatory audits as needed.
• Maintain quality documentation including inspection records, corrective actions, deviation reports, and audit findings.
• Ensure accurate and timely reporting of quality performance metrics to leadership.
• Support document control processes and revision management related to manufacturing specifications and procedures.

Customer & Supplier Quality

• Act as the primary escalation point for significant customer quality concerns.
• Coordinate investigations and corrective actions related to customer complaints and field quality issues.
• Partner with Supply Chain and Purchasing teams to address supplier quality concerns and incoming material performance.
• Participate in supplier evaluations, audits, and quality improvement initiatives.
• Support project teams to ensure customer quality expectations are clearly understood and achieved.

Strengths that are important to Harmon

• Collaborate - Encourage collaboration with your peers and leaders

• Focus on results - Maintain a strong desire to execute through customer focus and attention to detail

• Do the right thing - Deliver excellence, treat each other with respect

• Be flexible - Adjust quickly and effectively to shifts in business and project needs

• Value a balanced life - Reward each other’s contributions and cultivate a welcoming environment

• Attain clarity and alignment - Ensure you have clarity and alignment before moving forward

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)

• Incentive Plans

• 401(k) with employer contribution and match

• Employee Stock Purchase Plan with employer match

• Paid Time Off (Vacation and Sick Time)

• Paid Holidays

• Tuition Reimbursement Program

• Employee Assistance Program (EAP)

• Wellness Program

• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.