Wage: Commensurate with experience Hours of Work: Full-Time (35-40 hours per week) Location: Whitehorse, Yukon
At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.
Why join us?
Phenomenal local and international flight benefits for you and your family!
Extra travel benefits such as hotels and cruises
Employer paid health & dental benefits
Group RRSP investment options
Cargo shipping benefits
Vehicle and home heating fuel discounts through Chieftain Energy for you and your family
Role Summary:
This role involves collaborating with teams and businesses to understand and utilize current technologies while exploring new opportunities to enhance the support for Air North. This position ensures support and solutions are provided, provides training and support to other IT team members, and serves as an escalation point for support to the team.
Key Duties and Responsibilities:
Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. (Cisco, Firewalls, VPN, Satellite)
Implement and monitor security measures to protect IT systems from cyber threats and ensure data integrity
Managed services experience, NOC, SOC, SaaS
Diagnose and resolve hardware, software, and network issues promptly to minimize downtime
Develop and maintain backup and recovery procedures to ensure data protection and business continuity
Plan and execute system upgrades and patches to keep IT infrastructure up-to-date and secure
Create and maintain detailed documentation of IT systems, processes and procedures
Provide technical support and training to staff, ensuring they can effectively use IT resources
Must haves:
Bachelor’s degree in Information Technology, Computer Science, or related experience
4-7 years of experience working with IT teams in a coordination role
Experience in IT procurement, project coordination, vendor management and IT Service Management practices
Experience in managing server and network infrastructure
A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
Must be a legally entitled to work in Canada
Nice to haves:
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Cloud Administrator considered an asset
Previous aviation experience considered an asset
Ready to join us?
Submit your resume and cover letter explaining why you are an ideal fit for the role
If selected, we'll reach out within 14 days for a brief introductory call
Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
We aim to make final decisions within 14 days of the initial call
At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.
We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.
Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!
