Change and Deployment Manager

Job Title

Change and Deployment Manager

Job Description

The Change and Deployment Manager leads deployment activities within the Test & Deployment team, operating in a global service desk environment. Reporting to the Test & Deployment Manager, this role coordinates change and deployment activities across multiple sites and environments, ensuring processes are followed, risks are managed, and deployments are executed with minimal impact and maximum quality. The Deployment Manager acts as the main point of contact for deployment knowledge, guiding engineers and collaborating with stakeholders to deliver successful outcomes.
Key Responsibilities:

• Coordinate and Manage Deployments: Oversee and execute deployment activities for customers and development environments, ensuring alignment with service contracts and organizational standards.
• Release Planning: Create, plan, and manage release calendars and schedules for site and production deployments.
• Documentation: Develop deployment documentation, runbooks, release notes, rollback scenarios, and maintain process/procedure documentation.
• Risk & Impact Assessment: Perform risk analysis and deployment impact assessments at component and subsystem levels.
• Test & Preparation: Prepare test environments, align test schedules, and manage deployment rehearsals and rollbacks with deployment and test engineers.
• Execution & Monitoring: Lead the execution of deployments in production environments, monitor system behavior during smoke tests/post-deployment validation, and ensure planning is met.
• Stakeholder Coordination: Communicate and coordinate with internal and external stakeholders (ITSDM, site teams, T&D team, management, service desk, product development, etc.) regarding all deployment and change activities.
• Issue Management: Escalate issues to Service Management during deployments, coordinate escalations, and implement mitigation actions for potential delays.
• Change Control: Facilitate Change Advisory Board (CAB) meetings, make Go/No-go decisions based on testing results, and ensure end-to-end change processes are adhered to for all planned releases.
• Continuous Improvement: Conduct post-implementation reviews, contribute to process improvements, and introduce enhancements to product, process, and tooling.
• Team Leadership: Delegate tasks (e.g., Jira tickets), transfer knowledge to engineers, and provide guidance for successful deployment execution.
• Compliance & Standards: Ensure compliance with industry standards, best practices, and relevant department processes.