Health Club Receptionist

Key duties…

• Greet and welcome members and guests, ensuring a friendly and professional experience. 
• Manage check-in and check-out processes for members and day visitors. 
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities. 
• Manage bookings for spa treatments, personal training sessions, and group classes. 
• Process payments for services, memberships, and retail products accurately. 
• Maintain a tidy and welcoming reception and lobby area. 
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations. 
• Support membership sales by providing information and tours to prospective members. 
• Uphold confidentiality, professionalism, and data privacy at all times.

What we are looking for...

A successful Health Club Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

•  Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment. 
• Strong interpersonal and communication skills. 
• Confident with booking systems, point-of-sale systems, and basic computer skills. 
• Professional, approachable, and well-presented. 
• Able to multitask and work under pressure while maintaining excellent service. 
• Fluent in English 
• Organised and reliable 
• Ability to handle feedback to achieve member satisfaction 
• Ability to multitask and work in a fast-paced environment 
• Ability to understand and follow written and verbal instructions

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50—£15.50 GBP