Scrum Master (Backfill) | S3 | Cloud Contact Centre Technology | Milton Keynes or London | Internal Mobility
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
THE DIFFERENCE YOU MAKE
Santander UK’s Assisted Channels area is looking for a Scrum Master based out of Milton Keynes or London. 12 Month - FTC to work with the Cloud Contact Centre Technology team.
The Cloud Contact Centre team is responsible for the support and transformation in Santander’s Amazon Connect services based on AWS services that enable Santander to handle customer voice interactions.
Our end to end Contact Centre service consists of the following main components: Amazon Connect, Lex, AI Agents, Voice Biometrics, routing to agents, Salesforce SCV and NeoCRM.
We are currently seeking an enthusiastic Scrum Master to join our dynamic team and become a pivotal role in leading the Agile squads focused on transformation and BAU activities within the Cloud Contact Centre Technology area.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
The delivery of a variety of exciting and deeply technical projects running a few squads in parallel.
You will facilitate Scrum ceremonies such as stand ups and retrospectives.
Sharing your knowledge with the wider teams as well as mentoring and developing others is a key part of your role.
As the company continues our Digital Evolution you will play an important part in guiding and facilitating the changes into a more Agile way of working.
Reporting into a Senior Tech Lead, you will work within an agile squad comprising of Product Owners, Analysts, Developers, Testers, Release Managers and Infrastructure Support teams.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience in:
Managing squads responsible for the development of capabilities in complex technical environments (required)
Reporting into area Senior Technical Lead (required)
Providing leadership and assistance to squad members to ensure an Agile framework is followed (required)
Ensuring communication and collaboration (required)
Analysing progress and delivery for all the squads (required)
Working with and upskilling an S2 Scrum Master
Delivering Contact Centre & IVR capabilities (preferred)
Education
Scrum Master certification (preferred)
AWS certification (preferred)
Hard Skills
Understand and facilitate the Agile ceremonies (preferred)
Support Product Owners with backlog refinement and prioritisation (preferred)
Enable obstacle removal for the team (preferred)
Protect the team (preferred)
Soft Skills
Excellent facilitation and communication skills (preferred)
Ability to coach teams at different levels of maturity (preferred)
Create a safe , supportive environment for open communication (preferred)
Calm under pressure and great at resolving conflict (preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£49,274.00 - £73,912.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.( Only applicable for roles that are eligible for sponsorship)
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
For further Guidance please visit Internal Mobility - Candidate Guidance.
If you want to know more about the opportunity:
Please contact: Rodrigo Mulas Celerin – rodrigo.mulascelerin@santander.co.uk