Customer Experience Executive

No two days are the same; as well as fulfilling our customers financial needs you will also work as a brand ambassador, both internally and externally, and be a visible presence in the local community. You will also support branch managers in coaching new and existing staff to reach their full potential.

This is an exciting opportunity for a colleague looking to take the next step in their career within a Santander Branch.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Providing coaching to existing and new colleagues

• Fulfilling customer financial needs through meaningful educational conversations

• Providing basic core servicing and transactions across all channels

• Acting as a brand ambassador Inc hosting of Community initiatives and events

• Supporting branch leaders, when and where required

Being an advocate of Santander’s digital offerings

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability of supporting complex customer interactions through to successful resolution across all channels, which underlines your credibility in delivering a second to none experience that inspires others (Required)

• Experience of fulfilling customer requests to open products in a branch environment in a compliant way, following the processes laid out in a timely manner whilst exhibiting a digital first approach (Required)

• Currently working as a Customer Experience Specialist, Personal Banker, Customer Experience Consultant or Branch Manager in the branch network (Required)

• A commitment and drive for ongoing development, and the ability to encourage this in others. (Preferred)

• Experience in mentoring & coaching new & existing colleagues. To inspire colleagues through role modelling the TEAMS behaviours (Preferred)

• The ability to interpret and use data and MI to enhance the customer experience (Preferred)

• The ability to influence stakeholders to improve our approach and processes (Preferred)

• Proven experience of working in a goal orientated environment (Preferred)

• Ability to work proactively and manage workload effectively (Preferred)

• Experience in hosting and supporting in local community initiatives to drive Santander’s brand and offering in the market (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£27,404.00 - £38,688.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

When applying, please consider the travel distance, time and cost to your chosen Branch location.

WHAT TO DO NEXT

This role is based within C&P South East & South London , West Kent & Sussex Weald

This is a permanent role. The working hours will be full time, 35 hours per week, between the hours of Monday – Saturday, 8am – 6pm.

If this sounds like a role you are interested in, then please apply.

For specific information regarding this vacancy, please contact:

Lauren Fitzpatrick - lauren.fitzpatrick@santander.co.uk