What if you could build a career where ambition meets innovation?
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Summary
We are seeking a Senior CXOne Developer to design and deliver new functionality on the NICE CXOne platform while elevating stability, observability, and release quality. You will collaborate across engineering, product, and operations to enhance the experience of our Customer Service Representatives and the Advisors who depend on LPL. You will ship reliable, well-instrumented solutions—spanning voice and chat—and uphold DevOps/CI/CD practices in a lean, Agile environment.
Primary Responsibilities
CXOne Development & Delivery
- Build, test, and deploy Studio workflows for voice and chat, including routing logic, Agent Assist actions, and IVR/digital flows.
- Develop reusable components and integrations (CRM, analytics, AI/knowledge) using REST, OAuth2/OIDC, and JSON/XML.
- Harden the foundation by reducing script sprawl—standardize patterns and favor a configuration-over-code (dynamic) approach where feasible (templates, shared modules, parameter-driven behaviors).
Chat & Digital Interaction Enablement
- Implement BYOC chat by developing middleware that connects external chat platforms to CXOne Digital Experience (callbacks, auth, events) and route via skills and default Studio scripts.
- Embed first-party chat using the CXOne Chat Web SDK (TypeScript) to enable threads, events, attachments, OAuth, and custom UI.
AI-Assisted CX (RTIG & AutoSummary)
- Configure Real-Time Interaction Guidance and AutoSummary for voice and chat via Studio and Agent Assist Hub.
- Validate AI outputs (prompts, summaries, sentiment, intents) and integrate with CRM and analytics workflows.
Platform Reliability, Observability & DevOps
- Implement dashboards, alerts, and logging; define and measure SLIs/SLOs (latency, routing accuracy, delivery/read events).
- Partner with DevOps/QA to maintain CI/CD pipelines, automated tests, and consistent release practices.
