Dealership:

L0099 Lithia Chrysler Dodge Jeep Ram of Pocatello

Lithia Chrysler Jeep Dodge Ram of Pocatello - Idaho

Service Manager

The Service Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual is responsible for the hiring, training and development of all service personnel. The Service Manager serves as the liaison between the store and Lithia Home Office Fixed Operations, ensuring compliance to all company policies and procedures.

What You'll Do

• Service Staff Recruiting, Training and Development.
• Staff Department to optimize customer opportunities and productivity.
• Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
• Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
• Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
• Customer engagement
• Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
• Read, understand and take action on MIS to generate maximum revenue and control expenses.
• Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.