POSITION: LAN Gaming Associate DEPARTMENT: Esports and LAN Gaming REPORTS TO: LAN Center Manager & LAN Center Supervisor FLSA STATUS: Part-time Hourly, Non-Exempt
SUMMARY
In this role, you will be responsible for operating and maintaining a 50 PC LAN Center. Standard tasks will include performing cashless sales, greeting and servicing customer needs, troubleshooting PC’s, updating games, and thorough cleaning of desks/chairs/peripherals. Additional tasks may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operate the LAN Gaming Center; to include technology troubleshooting, daily operations, and customer interactions
Work with the Esports and LAN Gaming department to help setup and run esports related events and tournaments
Must be able to work cashless sales terminal
Additional tasks may be assigned
Qualifications
Strategic and critical thinker who is dynamic, forward-thinking, analytical, and extremely well organized
Excellent service & communication skills
Must pass background and credit check
Must be 18 years old
Must be TABC certified
EDUCATION AND/OR EXPERIENCE
Customer service experience required
Knowledge of PC hardware required
High school diploma or general education degree (GED) preferred
Experience in running gaming related events preferred
Experience in troubleshooting PC’s preferred
SKILLS AND ABILITIES
Ability to work nights, weekends and holidays
Ability to work in a team
Positive attitude and neat appearance
English preferred as primary language, but not required
Knowledge of games and gaming platforms, and able to assist users with any issues
Ability to keep 50+ systems operating while maintaining proper cleanliness
Additional tasks may be assigned
PHYSICAL DEMANDS
Ability to stand and walk for entire length of shift
Ability to lift and carry supplies and equipment up to 60 pounds and place items on high and low shelves
Ability to get under desks and counters to adjust wiring/move equipment
Occasionally required to reach up to 6-7 feet, twist at waist, bending and squatting
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
