Are you a data analyst with a strong affinity for sales performance, funnels, and conversion optimization?
Customer Data is part of the Tribe Digital Business Banking domain at ING, providing the capabilities to retrieve, store and validate data of retail and business customers. It is a dynamic environment at the core of the bank’s operations, where customer data powers key commercial processes such as onboarding, cross-sell, and retention. In each of these journeys, it is essential to deliver insights that drive conversion, optimize funnels, and improve the experience for both customers and colleagues.
Do you enjoy analyzing customer journeys, identifying drop-offs, and uncovering opportunities to increase conversion? Does your curiosity drive you to understand the underlying business processes and translate data into actionable insights? Do you have an entrepreneurial mindset and the autonomy to make impact? Then we are looking for you!
Your task
We are looking for a Data Analyst who can collaborate closely with the team while also taking ownership within their domain on the following topics:
Your team
You will be part of the value space ‘Data Quality, Governance and Access’, a group of 3 squads responsible for data and services used across the bank. The teams consist of Customer Journey Experts, Data Analysts, and IT engineers.
Your stakeholders are spread throughout the bank, including teams responsible for customer journeys, sales channels, and digital platforms, all relying on insights to improve funnel performance and conversion.
How to succeed
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
A salary tailored to your qualities and experience
36 hour workweek
Individual leave: 24+2 individual holiday days based on 36 hr workweek
Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
CSR days: up to 2 days per year to actively engage in society by volunteering
13th month salary
8% Holiday payment
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
Mobility card
Attractive pension scheme
Hybrid working to blend home working for focus and office working for collaboration and co-creation
A role with impact in a high visibility area of Business Banking.
A passionate, multidisciplinary squad and a culture that rewards initiative and ownership.
Learning budget, coaching, and broad growth opportunities across ING.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!