Technical Product Manager (TPM)2

Key Responsibilities

Platform Solutioning & Support

Perform L1 and L2 solutioning on the ServiceNow platform.
Collaborate with architects and designers to refine requirements and validate feasibility.

Requirements & Story Management

Break down PRDs into detailed user stories, with particular attention to UI/UX requirements and end-to-end experience flows.
Define and document interaction requirements, edge cases, and acceptance criteria for user-facing features.
Manage backlog, maintain story hygiene, and ensure stories are test-ready.
Track delivery status and follow up with engineers to ensure on-time execution.

UX Prototyping & Experience Design Support

Create low-to-mid fidelity prototypes for minor enhancements and new features using AI-assisted tools (e.g., Claude) or Figma.
Translate business and user requirements into wireframes and interactive mockups to accelerate design reviews and stakeholder alignment.
Partner with designers and engineers to iterate on prototypes based on feedback before development handoff.

Execution & Delivery Support

Hypercare & Incident Management

Collaboration with Core TPMs

Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience

Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
Experience translating business requirements and PRDs into detailed user stories, including UI/UX and experience-layer requirements.
Proficiency in UX prototyping tools — Figma and/or AI-assisted design tools such as Claude — for creating wireframes and experience mockups.