Retail Assistant Store Manager - Backroom Operations

People Leadership & Development

• Directly supervise, coach, and develop backroom team members and Leads.
• Conduct training, performance feedback, corrective action, and development planning in alignment with HR policies.
• Build a positive, inclusive team culture that fosters accountability, engagement, and retention.
• Support cross-training to ensure operational coverage and business continuity.

Compliance, Safety & Risk Oversight

• Ensure adherence to policies, procedures, and operational standards.
• Monitor donation intake and production activities to ensure accuracy, quality standards, and compliance with policies and procedures.
• Support loss prevention by maintaining awareness and addressing concerns promptly.

Store Leadership & Operational Support

• Serve as a key member of the store leadership team, collaborating across functions to meet store goals.
• Provide on floor leadership that models professionalism, accountability, and operational excellence.
• Support cross training and operational continuity during staffing or business needs.
• Participate in audits, projects, and initiatives that strengthen store performance.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as needed to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Experience

• Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.

Knowledge and Skills

• Excellent oral and written communication skills.
• Strong leadership, coaching, and people-management skills.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Demonstrates knowledge of production, inventory, and quality control processes, with the ability to compile, interpret, and analyze operational data for reporting and continuous improvement.
• Ability to learn and apply new processes, systems, equipment, and operational procedures.
• Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.
• Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door.
• Ability to interpret and meet production metrics, KPIs, and performance goals.
• Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements.
• Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
• Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.)

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Associate’s degree in business, Logistics, Supply Chain, Retail Management, or a related field; or four (4) years of supervisory experience in retail, warehouse, logistics, or production environments.
• Experience in fast‑paced, high‑volume operations preferred.
• Prior retail, nonprofit, or mission‑based organization experience preferred.
• Experience supporting or working alongside eCommerce operations is a plus.
• Previous experience training, coaching, or developing staff strongly preferred.
• Bilingual language skills.