• Provide the highest level of professionalism, responsiveness, and communication skills.
• Effective time management skills and the ability to manage multiple tasks and adapt to changing priorities.
• Demonstrated experience in customer service and satisfaction evaluation.
• Ability to work effectively with colleagues as team members and to communicate effectively.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Self-motivated and able to work independently.
• Working knowledge of basic medical terminology is required.
• Competence in Microsoft Office required, including Excel, Outlook, and Word.

Education and/or Experience

• High School Diploma or GED required.

• Associate or bachelor’s degree in healthcare concentration or related field preferred.

• Minimum 5–7 years of experience in home infusion, specialty pharmacy, or healthcare setting.

• Demonstrated experience working with major payers including Medicare, Medicaid, PBM, and commercial insurance.

• Working proficiency in billing platform CareTend or CPR+, and Waystar.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel occasionally and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer