Broker Support Manager

Experior is looking for an experienced and people-focused Broker Support Manager to lead and support our Broker Support team while partnering closely with internal departments. This role is critical to ensure smooth back-office operations, clear and accurate communication, and a consistently high level of service for our agents and stakeholders across the organization.

The Broker Support Manager plays a key leadership role in supporting the Broker Support team and internal departments by ensuring smooth administrative operations, accurate communication, and a high level of service across the organization.

Responsibilities:

Support the team in administering back-office processes including:
- Agent profile setup and maintenance
- Terminations and account holds
- Mailing list management and onboarding communications
Support the team in setting up and managing agent payment structures in accordance with the Agent Agreement (AOA), ensuring understanding and compliance with compensation rules
Ensure the team responds to inquiries from agents and internal stakeholders (via Salesforce, email, phone, and tickets) within 48 hours, maintaining professionalism and clarity
Support and guide the team in managing and communicating chargeback-related debt collections with agents, ensuring accuracy, transparency, and strong communication
Ensure the team develops a strong understanding of internal terminology, systems, and processes to effectively support agents
Coach, develop, and support team members to improve performance, build skills, and maintain accountability to department standards
Foster a positive, professional environment within the team and ensure strong relationships with agents and head office staff
Support and oversee the use and continuous improvement of systems including:

Broker Support Manager

Responsibilities:

Support the team in administering back-office processes including:
- Agent profile setup and maintenance
- Terminations and account holds
- Mailing list management and onboarding communications
Support the team in setting up and managing agent payment structures in accordance with the Agent Agreement (AOA), ensuring understanding and compliance with compensation rules
Ensure the team responds to inquiries from agents and internal stakeholders (via Salesforce, email, phone, and tickets) within 48 hours, maintaining professionalism and clarity
Support and guide the team in managing and communicating chargeback-related debt collections with agents, ensuring accuracy, transparency, and strong communication
Ensure the team develops a strong understanding of internal terminology, systems, and processes to effectively support agents
Coach, develop, and support team members to improve performance, build skills, and maintain accountability to department standards
Foster a positive, professional environment within the team and ensure strong relationships with agents and head office staff
Support and oversee the use and continuous improvement of systems including:

Broker Support Manager

Broker Support Manager

Experior Financial Group

Experior Financial Group

Benefits

Experior Financial Group