Global IT Service System Product Owner

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Product Owner – Service Systems plays a pivotal role in shaping how Exclusive Networks delivers and scales its professional services globally. As the single point of accountability for core service systems within Global IT, this role ensures that business priorities are translated into impactful, high‑quality solutions that drive measurable value across the service organization.

Combining strategic product leadership with hands‑on platform ownership, the Product Owner defines the vision for the service systems portfolio, steers priorities through a value‑driven backlog, and ensures consistent, high‑quality delivery. Acting as the primary functional owner and administrator for these systems, the role is responsible for configuration, governance, and the ongoing evolution of tools supporting service delivery, resource management, and financial visibility.

Beyond product delivery, this role is central to user adoption and change success. The Product Owner actively contributes to training, communication, and change management activities, partnering with Service, Finance, PMO, Learning, and IT teams to ensure service systems are well understood, effectively used, and embedded in day‑to‑day operations.

Working at the intersection of business and technology, the Product Owner – Service Systems collaborates closely with global and local stakeholders and external partners to support standardized processes, trusted data, and sustainable growth across the organization.

As the Global IT Service System Product Owner , you will:

Strategic priorization of product

• Define and maintain the Service product vision and roadmap (Kantata, Mvine but not limited to) in alignment with service strategy, financial objectives, and IT transformation goals.
• Collaborate with global and local business stakeholders (Services, Finance, PMO, IT) to identify needs, pain points, and improvement opportunities.
• Translate business requirements into clear product initiatives, epics, and user stories.
• Own and prioritize the Kantata product backlog, balancing business value, regulatory needs, technical constraints, and delivery capacity.
• Co‑construct the Kantata roadmap and investment pipeline with key stakeholders and leadership teams.

Management of Delivery & Quality : from requirement to release

• Ensure high‑quality requirements that can be effectively designed, built, and delivered by IT and delivery partners.
• Work closely with agile delivery teams (Scrum Masters, Project Managers, vendors) to plan, prioritize, and sequence work.
• Ensure end‑to‑end delivery quality, including:
  • Functional testing and validation
  • Documentation
  • Training materials
  • Communication and release readiness
• Validate that delivered solutions meet agreed requirements and support standardized service processes.
• Define and track KPIs and benefits realization (e.g. utilization, margin visibility, forecasting accuracy, adoption) and contribute to IT and service performance dashboards.

Platform Ownership & Administration (Kantata)

• Act as primary administrator and functional owner of Kantata.
• Own platform governance, configuration standards, roles, and access management in collaboration with IT.
• Ensure data consistency, integrity, and alignment with upstream/downstream systems.
• Manage releases, enhancements, and dependencies with other enterprise systems.

Training, Communication & Change Management

• Define and execute the Kantata training strategy in collaboration with Learning, PMO, and Service leaders.
• Support the creation of user guides, process documentation, and onboarding materials.
• Drive communication and change management activities to support adoption across regions and roles.
• Act as a key point of contact for user feedback, adoption issues, and continuous improvement.

Stakeholder Management & Collaboration

• Maintain strong, trust‑based relationships with business stakeholders at global and local levels.
• Ensure stakeholders are involved at the right level throughout the product lifecycle.
• Proactively identify risks, dependencies, and issues, and escalate or resolve them in a timely manner.
• Communicate progress, achievements, and upcoming changes clearly and consistently.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal :

• Bachelor’s degree in Business Administration, Engineering, Information Systems, or a related field (preferred).
• Proven experience as a Product Owner or similar role within an IT or digital transformation environment.
• Strong experience with service management, professional services automation (PSA), ERP, or finance‑related systems; experience with Kantata is a strong advantage.
• Certification as Product Owner (CSPO, PSPO) is a plus.
• Solid understanding of agile delivery methodologies (Scrum, Kanban).
• Experience working with cross‑functional, international teams.
• Strong analytical mindset with a focus on data‑driven decision making.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

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