We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 7,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency.
We are seeking a skilled Salesforce Developer to join our innovative team. As a Salesforce Developer, you will play a crucial role in designing and implementing solutions on the Salesforce platform, with a focus on Service Cloud and AI-driven automation. Your expertise will be vital in delivering efficient, intelligent solutions that enhance our client's experience. You will work closely with US-based clients and internal stakeholders to translate complex business needs into modern technical solutions.
Responsibilities
AI Implementation: Develop and configure AI-powered features within Service Cloud, including Einstein Bots, Next Best Action, and Generative AI tools to automate service workflows.
Smart Customization: Develop custom solutions using Apex, LWC, and Visualforce, ensuring they are optimized for AI compatibility and data readiness.
AI-Assisted Development: Utilize AI productivity tools (e.g., GitHub Copilot, Cursor, or Salesforce Einstein for Developers) to accelerate the SDLC, from writing unit tests to refactoring code.
Client Advisory: Work closely with US-based clients to provide expert guidance on Service Cloud best practices and the strategic adoption of Salesforce AI features.
System Integration: Ensure seamless integration between Service Cloud, external data sources, and AI models to provide a unified "Customer 360" view.
Continuous Learning: Stay up-to-date with Salesforce releases, specifically focusing on Agentforce and the Data Cloud ecosystem.
Skill Set
Salesforce Service Cloud & AI Expertise: Deep understanding of Service Cloud features combined with the ability to implement Einstein for Service and generative AI functionalities.
Salesforce Development: Proficient in Apex, LWC, and Visualforce, with a focus on writing "AI-ready" code (clean, modular, and well-documented).
Prompt Engineering: Ability to craft and refine prompts for LLM integrations within the Salesforce ecosystem to ensure accurate and relevant automated outputs.
Client-Facing Communication: Excellent skills to gather requirements and explain the ROI of AI-driven features to non-technical US-based stakeholders.
Problem-Solving: Strong analytical skills to troubleshoot complex integrations and optimize AI model performance within Salesforce.
Qualifications
3 to 5 years of experience with Salesforce Development.