POSITION SUMMARY:

Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities.

ESSENTIAL FUNCTIONS:

Provide outstanding, personalized guest service while answering all phone calls within three rings.
Communicate with the guests in a professional manner via phone
Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell
Process all reservations, changes and cancellations coming over the resort's switchboard or via email.
Remain in constant awareness of all resort package plans, paying close attention to changes and updates
Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed
Maintain a thorough knowledge of all room types, rates, packages, and booking procedures.
Work within established guidelines, striving to maximize both occupancy and revenue
Will perform other duties as required

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent
Minimum typing skill of 45 wpm
Minimum one to three months related experience and/or training; or equivalent combination of education and experience

KNOWLEDGE, SKILLS, AND ABILITY:

POSITION SUMMARY:

ESSENTIAL FUNCTIONS:

Provide outstanding, personalized guest service while answering all phone calls within three rings.
Communicate with the guests in a professional manner via phone
Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell
Process all reservations, changes and cancellations coming over the resort's switchboard or via email.
Remain in constant awareness of all resort package plans, paying close attention to changes and updates
Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed
Maintain a thorough knowledge of all room types, rates, packages, and booking procedures.
Work within established guidelines, striving to maximize both occupancy and revenue
Will perform other duties as required

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent
Minimum typing skill of 45 wpm
Minimum one to three months related experience and/or training; or equivalent combination of education and experience

KNOWLEDGE, SKILLS, AND ABILITY:

Travel Consultant

Travel Consultant

Bass Pro Shops

Bass Pro Shops

Benefits

Bass Pro Shops