FRAUD INVESTIGATOR

GENERAL SUMMARY:

This position is primarily responsible for providing support to the Corporate Fraud Department. It will work closely with Operations Center, Information Security and the BSA Department.

The Fraud Investigator will review reports, help identify and prevent potential fraud or financial crimes in the bank(s) electronic banking operations. Will help identify and timely investigate significant occurrences of fraud involving the Pinnacle Banks’ employees or customers. Will take lead role in significant cases as assigned. Will be responsible for prompt reporting and follow up on assigned cases. Will be responsible for training focus of Fraud Department and will serve as a training resource to all bank charters.

RESPONSIBILITIES AND DUTIES:

1. Promptly reviews all assigned fraud related reports and supporting materials for each charter so as to detect and identify possible illegal or fraudulent activity involving customer accounts, employee conduct, and other business transactions that may adversely affect the bank(s).
2. Investigates and takes appropriate action as directed such as updating and maintaining the fraud case log, researching account history, working with branch personnel to place holds or closing accounts when potentially fraudulent activity is detected. This may involve contacting and working with law enforcement and/or other governmental units, requesting additional information from employees, customers, or designated bank charter contacts, or working with Operations Center personnel. Will work with Fiserv Risk Office on regular basis and provide direction as needed.
3. Reviews reports and provides analysis and recommendations bank Officers.
4. Obtains knowledge of the Bank Protection Act, Bank Secrecy Act, FCRA, and Bank Bribery Act. Must review update materials to stay current on bank fraud regulations, and issues involving bank fraud. Attends trainings as needed. Participates in local and state security and fraud trade organizations.
5. Maintains records of investigations performed and SIRs received and participates in SAR Committee. Will file SARs in absence of Fraud & Assistant Fraud Officers.
6. Helps Fraud Officer administer Identity Theft program designed to educate customers and employees of the implications of identity theft. Aids in design of customer communications designed to reduce potential of such theft.
7. Develops and administers training program for Fraud Department designed to communicate training and fraud related developments to all employees.
8. Perform all other duties as assigned.
9. Regular and reliable attendance.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of bank operations and bank fraud landscape a plus.