Supervisor, Access Services IMSL

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.  

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA Float

Department's Website:

Summary of Job Duties:

This posting will fill positions at various clinics, including Cardiovascular, Internal Medicine, and Primary Care. Final clinic assignment will be determined by the department manager based on operational needs and position availability

Qualifications:

Minimum Qualifications:

• High School diploma, GED, or formal educational equivalent
• Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment

Preferred Qualifications:

• Bachelor's Degree in Business, Healthcare, or a related field
• Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
• Leadership or supervisory experience

Additional Information:

Job Requirements:

• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards
• Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
• Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload
• Documents personnel issues and promotes a balanced a conducive work environment
• Ensures all department, CABC, ICE, and UAMS policies are followed
• Establishes and maintains performance standards for productivity, quality, and compliance
• Implements process improvement and reports results
• Ensures staff is educated and conducts themselves in the performance of all duties
• Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
• Maintains current knowledge of the profession and all state and federal regulatory mandates.
• Maintains required job skills competencies and completes skills assessments annually
• Completes and maintains documentation of continuing education hours annually
• Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
• Works closely with management to develop, implement, and maintain formalized training plans
• Responsible for annual training facilitation staff development and providing employee coaching.
• Responsible for employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
• Conducts team meetings and one-on-one meetings with direct reports.
• Participates in new employee onboarding, training, and development of staff
• Provides proper transfer of information as necessary using communication skills and tools.
• Responsible for ensuring staff is collecting all frontend payments during the check-in process.
• Perform other duties as needed.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

List of three Professional References (name, email, business title)

Special Instructions to Applicants:

Recruitment Contact Information:

Please contactaskrecruitment@uams.edufor any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes