About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Own the Continuous Improvement Roadmap: Lead, define, and execute the program's Lean Six Sigma/PEx project portfolio, ensuring projects are aligned with critical business outcomes (e.g., cost reduction, CSAT improvement, revenue generation).
Process Mapping & Optimization: Conduct deep-dive analysis using tools like Customer Journey Mapping, Value Stream Mapping, and SIPOC to identify non-value-add steps and structural flaws in customer and internal processes.
Risk Analysis: Facilitate Failure Modes and Effects Analysis (FMEA) sessions to proactively identify and mitigate high-risk process failure points, moving from reactive to predictive quality management.
Advanced Data Analysis: Utilize statistical tools for Process Capability Testing to measure current performance against customer needs and determine the theoretical maximum performance of a process.
Project Management: Own the end-to-end execution of large-scale, cross-functional improvement projects (CSAT/Quality/Cost/Efficiency) with clearly defined financial and operational impact.
Benchmarking: Establish and maintain internal and external process benchmarks to identify and adopt industry best practices.
Ensure the consistent delivery of quality KPIs for aligned campaigns/LoBs.
Monitor day-to-day activities and achievements of the Quality teams.
Provide actionable insights to clients and operations based on audit and process observations.
Drive and manage improvement initiatives based on Root Cause Analysis (RCA) or client requests.
Work with senior quality leadership on functional projects and ensure adherence to quality processes.
Interface with clients and internal stakeholders for quality reviews, needs, updates, and ideation.
Manage performance and appraisal of aligned Quality supervisors.
Interface with clients and senior stakeholders to review performance, define PEx opportunities, and secure sponsorship for transformational projects.
Collaborate with cross-functional teams (Operations, Training, Technology) to execute improvement projects and deploy systemic solutions.
Tell the story of why excellence matters, build consensus, and inspire others to move fast on fixing problems.
Manage performance and conduct career coaching for the aligned Quality teams, preparing them for future growth.
Certification (Mandatory): Six Sigma Yellow Belt or Green Belt Certification is required.
PEX Experience (Required): 1+ years of demonstrated experience leading and delivering complex Process Excellence or Continuous Improvement projects (DMAIC cycles).
Statistical Aptitude: Strong statistical aptitude with practical experience performing analysis to support PEX projects.
Well-versed with structured problem-solving techniques and application of quality/PEX tools.
Ability to analyze complex operational data and arrive at actionable, measurable insights.
Strong practical experience with Excel (PivotTable, Advanced Statistical functions), PowerPoint, and Google Documents.
BPO background required.
5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, etc.).
Soft skills:
Ability to collaborate with cross-functional teams across geographies
Able to present confidently in meetings
Logical thinker
Great people management skills with the ability to drive the team to deliver excellence
Great conflict management skills
Highly customer centric and has intuitive understanding of customer/client needs
Attention to detail
Good interpersonal skills
Ability to clearly articulate thoughts
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.