As Head of Department of Learning Excellence, the Assistant Director provides strategic and operational leadership over SSI's CET quality management, outcome evaluation, adult educator management, and sector digitalisation capability development functions.
[What you will be working on]
Leading SSI's quality assurance efforts for sector CET, including managing course endorsement processes with respective funding bodies, and ensuring alignment with regulatory and funding requirements.
Developing and overseeing frameworks for evaluating the effectiveness and impact of SSI's training programmes, including designing evaluation methodologies, analysing data, and translating findings into actionable improvements.
Overseeing the management and quality assurance of SSI's adult educator (AE) pool, including onboarding, engagement, and ongoing development of AEs to ensure access to a diverse and capable network of sector practitioners.
Driving digitalisation capability development for the social service sector, including identifying training needs, curating or developing relevant programmes, and partnering with agencies and training providers to build digital literacy among social service professionals.
Supervising and mentoring a team of learning and development professionals, providing coaching, setting clear goals, and supporting their professional growth.
[What we are looking for]
Personal Competencies
Thinking Clearly and Making Sound Judgements
Working Effectively with Citizens and Stakeholders
Social Service Sector Knowledge
Data Management & Analysis
Monitoring & Impact Evaluation
Skills Required
Strong analytical and critical thinking skills to design and implement outcome evaluation frameworks
Familiarity with SSG frameworks, course endorsement processes, and CET quality assurance requirements
Ability to engage and manage a diverse pool of adult educators and sector stakeholders
Adaptability and resilience in working across multiple workstreams and with a wide range of stakeholders, with the ability to communicate complex ideas clearly to senior management and external partners
Keen interest in digitalisation and its application to workforce development in the social service sector
Proficiency in digital tools and platforms, with an interest in leveraging technology to enhance work processes and collaboration
Experience & Special Certification(s)
Minimum 8 years of working experience in training quality assurance, workforce development, or learning and development roles, preferably in the social service or people sector
Experience working with SSG frameworks and course endorsement processes would be advantageous
Outstanding candidates with less working experience are welcome to apply
