Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Role Overview
Our team loves technology as much as you do. We are looking for an experienced, high-energy senior quality engineer for our Digital team based in India.
You will have ownership of engineering design, coding, and implementation of Cloud Test Platform CI/CD automation. This includes tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best practices, and proven processes to consistently deliver a great quality product in a predictable manner.
The role is also an ambassador of quality engineering principles in collaboration with developers and product owners. The main goal of this role is to develop code test scenarios in a Cloud/Java/Terraform environment. This role will define test processes and goals together with development architects and ensure test plans are appropriate, including the review of plans done by developers. This role will also assist in the definition and creation of tests and scripts to support customer journey scenarios for contact center features.
Key Responsibilities
Design and code test solutions around the Cloud Platform environment with test-as-infrastructure principles
Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices, and efficient usage of infrastructure
Participate in Agile software development initiatives (standup, planning, and Increment planning) to support innovation and enhancement of automation frameworks and tools through iteration/functionality testing
Work closely with operations and sustaining teams to ensure platform availability
Build sustainable engineering practices through, among other things, active code reviews, architecture discussions, guided by the selection of technologies, and mentorship
Ensure continuous resource utilization and drive continuous efficiency improvements
Think quickly, with the ability to make decisions with incomplete data
Bring energy, positivity, and drive to your team
Design, code, and automate application testing using Selenium, Playwright, and REST API
Build frameworks for different channels/platforms including SaaS, Mobile, Desktop, and Web applications
Qualifications & Skills
5+ years in a software engineering role with a track record of delivering highly scalable, highly available, and high-quality products
Experience with Web UI Automation using Selenium/Playwright
Experience in front-end testing of Web-based apps on desktop (Win, iOS) as well as on iPad/Android tablets, and mobile devices
Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications
Solid knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java, JavaScript, Python)
Knowledge of effective CI/CD practices
Hands-on experience managing and coding test infrastructure developed in Java
You are an Agile aficionado
You have strong coaching and mentoring skills
CS/EE degree or equivalent with 5+ years of proven related experience
Problem-solving, analytical, and positive attitude
Preferred Skills
Experience working with AI tools (e.g., Copilot, Claude, or similar) on a day-to-day basis to augment and accelerate main QA tasks such as test planning, test case generation, and automation scripting
Experience working on an “AGILE + DEVOPS” process management methodology
Experience in building CI/CD automation pipelines
Cloud platform experience such as AWS, GCP, or Azure
Experience managing and running multiple Infrastructure automation sprint teams
Experience in successfully leading architecture modernization initiatives
Experience managing test infrastructure for real-time SaaS products like Unified Communications systems or Contact Centers in a pure Cloud model
Knowledge of Cloud Infrastructure automation software tools
Experience in a Java Integrated Development Environment (Eclipse, IntelliJ, etc.)
Knowledge of Terraform and its custom providers
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
