Shift Manager Sportsbook

The Shift Manager Sportsbook is responsible for overseeing the operations of the Sportsbook department during their assigned shift. This includes approving, limiting, and/or denying wagers, scheduling of staff, and ensuring compliance with state and federal regulations.

Position Responsibilities

• Supervise and Monitor: Oversee Sportsbook Ticket Writers, ensuring all sports wagering activity follows company guidelines.
• Training and Development: Assist with the training and the overall day-to-day development of Sportsbook Ticket Writers.
• Cash Management: Verify that all cash drawers are accurately maintained and reconciled daily.
• Customer Service: Address escalated customer disputes, questions and other concerns.
• Sports Betting Knowledge: Maintain a thorough understanding of wagers, odds, and bet types for sporting events. Stay apprised of major leagues, teams and player news.
• Communication: Effectively communicate wagering rules to patrons.
• Bet Monitoring: Track unusual betting patterns that may indicate guideline violations.
• Responsible Gaming: Identify and report any customer who may be at risk of Responsible Gaming issues and advise accordingly.
• Regulatory Compliance: Ensure all activities comply with all state and federal gaming regulations and effectively monitor Sportsbook activity for regulatory violations.

Essential Functions

• Physical Requirements: Stand for the entire shift and move throughout the property.
• Flexible Schedule: Must be able to work flexible shifts including nights, weekends, and holidays.
• Environmental Exposure: Work in a casino environment with exposure to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment.