Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Position Overview:
The Senior Business Systems Analyst (Senior BSA) – Travel Mid-Office Platform serves as a strategic partner between Travel Operations, Finance, Product, and Engineering teams. This role leads complex initiatives involving mid-office automation, booking lifecycle processing, exchanges/refunds, reconciliation, ARC/BSP settlement, invoicing, and finance system integrations. The Senior BSA ensures scalable solution design, strong governance, financial accuracy, and operational stability across legacy and modern platforms.
What You’ll Do on a Typical Day :
What We’re Looking For :
Domain Expertise
• Deep understanding of travel mid-office workflows and PNR lifecycle.
• Strong knowledge of exchanges, refunds, ARC/BSP settlement, and reconciliation processes.
Technical & Tools
• Strong documentation and requirement management expertise.
• Hands-on experience with JIRA, Confluence, and RTM management.
• Strong SQL and data validation skills.
• Understanding of APIs and integration patterns.
• Experience in Agile / Scrum / SAFe environments.
Leadership & Soft Skills
• Ability to lead cross-functional initiatives.
• Strong stakeholder management at senior levels.
• Excellent analytical and problem-solving skills.
• High attention to financial detail and compliance.
Experience Requirements
• 8–12+ years of Business Systems Analyst experience.
• 5+ years in Travel Mid-Office domain.
• Experience working with Finance/Accounting-integrated systems.
• Experience in legacy migration and production support environments preferred.
• Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
• Must be willing to work from Bangalore office location minimum 3 days in a week.
Success Metrics
• Increased STP %.
• Reduced reconciliation mismatches.
• Improved settlement accuracy.
• Low requirement-related defect leakage.
• Improved documentation governance compliance.
• Faster release cycle stabilization.
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!