Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : AI Agents & Workflow Integration Good to have skills : Value Engineering (VE), IT Infrastructure Operations Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education
Role Summary Drives the design and adoption of AI driven operating models across IT Operations, shifting delivery from task execution to outcome oriented, Human + AI + Agent workforce models. The role focuses on value engineering, responsible AI adoption, and operational transformation at scale, ensuring AI investments deliver measurable improvements in cost, quality, velocity, and resilience. Acts as a bridge between business strategy, IT operations, and emerging AI capabilities, translating complex AI concepts into clear business outcomes and executable operating models.
Key Responsibilities AI Driven Operating Model Design
Design AI driven operating models aligned to business outcomes (cost, quality, velocity, resilience)
Identify operational touchpoints best suited for AI augmentation vs human control
Ensure AI solutions integrate with, not bypass, existing IT governance and processes Workforce Transformation & Adoption
Lead workforce transformation from task execution to agent orchestration
Support re skilling initiatives for human + AI collaboration
Manage resistance to AI adoption through co creation and change leadership
Act as a trusted advisor to delivery and operations leaders during transformation Ecosystem & Vendor Strategy
Evaluate AI platforms and vendors beyond demos and marketing claims
Assess ecosystem offerings for fit, risk, scalability, and long term value
Influence platform and tooling decisions through an operating model lens Required Skills & Experience Strategic & Business Skills
Strong value engineering mindset with measurable outcome focus
Ability to explain AI and operating model changes in business first language
Experience influencing senior stakeholders without direct authority AI & Agentic Expertise
Solid understanding of GenAI, LLMs, RAG, prompt/context engineering, and guardrails
Clear understanding of agentic architectures and autonomy trade offs
Strong Responsible AI, risk assessment, and control awareness IT Operations Depth
Proven experience across ITSM, Infrastructure, Cloud Ops, SRE, and Security
Ability to reason about operational risk, governance, and service continuity
Experience identifying safe automation boundaries in complex Run environments Change & Transformation Leadership
Experience leading workforce transformation and re skilling initiatives
Strong collaboration and co creation mindset
Comfortable operating in ambiguous, evolving environments
Career Level Expectations CL7
Shapes operating models and transformation outcomes across multiple teams
Acts as a strategic force multiplier, not an individual contributor
Influences how AI is adopted safely, responsibly, and at scale
Balances innovation with operational stability and trust
Success Measures
Clear AI driven operating models adopted by Run organizations
Measurable improvements in cost, quality, velocity, and resilience
Reduced resistance and increased confidence in AI adoption
Strong alignment between AI strategy, operations, and business outcomes
Resource needs to be AI Ready.
AI Powered Tech Talent
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
