Responsible in troubleshooting basic end-user issues related to workstation, server, network, voice, assets and mobile.
Responsible in processing service requests related to endpoints such as but not limited to:
Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets.
Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services.
Performing/assisting with the troubleshooting on managed active directory and other related services.
Performing/assisting with the network/connectivity related tasks, and preventive maintenance
Proactive monitoring of voice systems to ensure maximum availability and optimal operation of office phone systems including phone handsets, MDF/ IDF wiring, VoIP systems and voice circuits.
Responsible in coordinating workstation hardware related issues to vendor.
Responsible in providing timely and accurate update and information on assigned incidents and service request.
Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.
Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process
Work closely with service providers to resolve workstation related issues and/or in provisioning new services.
Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks.
Maintains data integrity and ensures the security of workstations in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.)
Act as endpoint process expert.
May be tasked as a Dedicated Support Engineer where required.
May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.
Responsible for Network Load Conversions for troubleshooting and training room set-ups.
Performs assigned activities or tasks which are aligned to the set objectives by the management.
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
