It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
A DAY IN THE LIFE of a Leisure Travel Consultant
The Auto Club Group is seeking a prospective Leisure Travel Consultant who can deliver excellent customer satisfaction through service and sales of ACG travel products to our Members and clients. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
Description
Leisure Travel Consultants
Service and sell domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients, Customers, Executive Management, Board Members, Field and Call Center Agents through an in-bound telephone environment.
Determine member, customer, executive client needs based on individual consultation and emphasizes preferred vendors as appropriate.
Cross sell membership to align with the ACG Connected Member Vision
Consummate sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules and fares.
Receive, investigate, and provide timely resolution to travel problems and issues.
Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)
Plan and book complex international and domestic itineraries, hotel, car and rail reservations
Meet or exceed established performance, production and quality standards
Learn and use a variety of travel related information including geography and travel resource material
Work independently with minimal supervision
Arrange travel itineraries for small groups
Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars
What it’s like to work for The Auto Club Group:
HOW WE REWARD OUR EMPLOYEES
Leisure Travel Consultants earn a competitive salary between $18.00/hour to $27.62/hour with annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education
Work Experience
Knowledge and Skills:
Preferred Qualifications
Work Environment
This is a hybrid work arrangement. May work in a remote/virtual environment. Depending on the employee’s role and leadership’s assessment, some employees will come into an ACG facility on an “as needed” basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
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Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.