Support Coordinator III serves as a senior-level support coordinator. As a part of the Ambulatory clinic, the position provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. This position participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned.
Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.
Essential Duties:
Required Qualifications:
Req High School or equivalent
Req Demonstrated mastery in customer service, intake and scheduling
Req Proven record of dealing with the public in a customer service role.
Req Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.
Req Knowledge of medical terminology.
Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, and scheduling systems.
Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
Req Must be comfortable with computers and medical terminology.
Req In depth knowledge of major insurance plans and types of coverage provided, including government health programs
Req Has mastery in processing new referrals in a timely manner
Req Demonstrated knowledge and experience in patient scheduling.
Req Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.
Req Demonstrated ability to work independently and in a team setting.
Preferred Qualifications:
Pref Bachelor’s Degree In a related field
Pref 5-7 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment.
Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred.
Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred
Pref Certification - Job Relevant Billing and Coding Certificate
Required Licenses/Certifications:
The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix D****https://policy.usc.edu/wp-content/uploads/2024/08/Background-Screening-Policy-Appendix-D-1.pdffor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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