Solution Consultant

Experience / Qualifications / Behaviors:

Essential Skills

• Background in Software as a Service

• Payments Acceptance ("Accept") knowledge, ideally including unattended payments and parking platforms

  • Some experience (or strong interest) in payments pre-sales / solution consulting, with exposure to payment terminals, unattended devices, parking systems, or merchant acquiring
  • Working knowledge of the payments acceptance ecosystem (e.g., acquirers, gateways, terminal/POS integrations, schemes, and transaction flows)
  • Practical understanding of all elements of the payment ecosystems, including issuing, acquiring, message protocols, payment gateways, payment processors, payment terminals POS systems, ATMs, EFTPOS, schemes, loyalty and payment methods.
  • Understanding of regulatory compliance to ensure solutions comply with relevant industry regulations and standards.
  • Practical understanding and experience in security best practices, incorporating security best practice into solution designs to protect customer data and systems. Working knowledge of PCI-DSS or SOC2 or ISO27000.
  • Ability to apply TNS’ standard solutions to customer problems.

• Effective stakeholder engagement

  • The skill to deal with stakeholders as diverse as sales and bid management, vendors, customers, other solution consultants, the delivery teams, and management.

• Critical thinking

  • The skill to understand and analyze problems and find solutions.
  • The ability and skill to articulate improvements in TNS’ standard solutions to internal stakeholders.

• Curiosity and Problem solving

  • The skill to think creatively and work collaboratively with teams to solve business challenges.
  • The desire to keep abreast of current and new developments in payments and security to apply to TNS’ solutions and to share that insight with colleagues.

• Decision making

  • The ability to make decisions around things such as requirement prioritization, scope, accessing viability of solutions

• Good listening and communications

  • The skill to ask the right questions and correctly understand the information received
  • The skill to communicate in English – both written and oral – at a very high level. TNS’ working language is English. Ability in other languages is appreciated.
  • The skill to utilise video conferencing effectively. The Practice operates across the globe. Video conferencing with stakeholders occurs constantly.

• Documentation and writing skills

  • The skill to effectively use application and web-based documentation tools to create documents such as use cases, business requirements, business cases, presentations, process flows and other business documents. TNS’ application suite is predominantly based on Microsoft systems and Confluence, but other systems are also used.
  • Using and updating CRM systems. TNS uses Salesforce to document sales engagements, manage tasks, and facilitate other workflows across the business.

• Confident presenter

  • The ability to present findings and recommendations to senior leaders and to manage stakeholder meetings in person, via video and voice conferencing tools.
  • The ability to travel domestically and internationally.

Education / Certifications:

• Bachelor’s Degree or the equivalent qualification/industry experience within IT/eCommerce/Security/Electrical Engineering.

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.