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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Locations
Stanford Health Care

What you will do

Primary Function:
Proficiency of level I skills
AND
Performs the following:
Specialized Functions:
Patient Interaction and Registration:
Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation
Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
Systems Use: Process forms and utilize phone and electronic medical records systems.
Orientation: Welcome and orient new PAS staff members to best practices.
Communication and Coordination
Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Provider Coordination: Communicate scheduling preferences and urgent needs with providers.