Job Description:
Department Overview
Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company. Rakuten Group's EC First Party Development Department (ECFD) has several BtoC businesses that will drive Rakuten business.
The following services are currently operated by ECFD:
Rakuten Fashion: https://brandavenue.rakuten.co.jp/
Rakuten 24 Express: https://fast-delivery-mart.rakuten.co.jp/
Rakuten 24: https://24.rakuten.co.jp/
Rakuten Bic: https://biccamera.rakuten.co.jp/
Rakuten Mart: https://sm.rakuten.co.jp/
Rakuten Zenkoku Super: https://netsuper.rakuten.co.jp/
The EC First-Party Development Department (ECFD) drives business growth through system development.
Position:
Why We Hire
With the further expansion of Rakuten Group's BtoC businesses and our vision for future service scalability, we are planning a large-scale system replacement project, including our core systems.
At this pivotal turning point, we are looking for a Senior Manager who can lead our system and service improvements, as well as the strengthening of our development organization, while working in close collaboration with our business stakeholders.
Position Details
You will serve as a Senior Manager for a development organization of approximately 50 members, including Product Managers and Engineers.
About the Organization
Full-cycle development, maintenance, and operations of systems related to specific Rakuten First-Party services
Driving business growth by collaborating with business units on service improvements, new feature development, and data analysis
Key Responsibilities
Building consensus with business leaders, department heads, and executives
Collaborating and partnering closely with Tech Leads
Facilitating cross-functional cooperation and contributing to development organizations across other Rakuten services
Reporting on critical projects and managing communication during system incidents
Organizational Growth: Mentoring team members, improving development processes, and formulating organizational strategy
Budgeting and cost management
Improving employee engagement
Enhancing organizational productivity
Overseeing overall organizational operations
Mandatory Qualifications:
Organizational Management Experience
Proven experience in managing development organizations with several dozen members or more
Experience in leading and unifying diverse teams with various professional backgrounds
Proven track record of building consensus with executive leadership and business stakeholders regarding development priorities and resource allocation
Product Management Experience
Over 10 years of hands-on experience as a Product Manager (PDM) for large-scale services
Extensive experience leading the full product lifecycle, from roadmap formulation and release to post-launch KPI optimization
Communication and Leadership Skills
Ability to thrive in Rakuten’s fast-paced environment and navigate complex stakeholder relationships to drive progress through cross-functional collaboration
Ability to partner closely with Tech Leads to balance business requirements with technical constraints effectively
Strong leadership skills to inspire team members, boost motivation, and maximize overall organizational performance
Proficiency in both Japanese and English for professional communication
Desired Qualifications:
Experience in project management
Extensive experience in the development and operation of complex, large-scale systems
Knowledge and experience with core business systems, such as Order Management Systems (OMS)
In-depth knowledge and experience in the EC and BtoC service sectors
Other Information:
Additional information on Location
Rakuten Crimson House (Head office)
Additional information on English Qualification
TOEIC Score 800 above or possess equivalent abilities
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